MAPLE TECHNOLOGIES
Unique And Safe Solutions !
MANAGE
MAPLE maximizes the return of your IT investment through:
- »Taking responsibility and ownership for service processes and delivery throughout the lifecycle of equipment in the supported environment
- »Applying our best-practice processes that enhance the quality of Service Delivery and Service Support.
- »Driving down operating costs, reducing the number of incidents and faults, to ultimately lower the cost for managing and supporting your environment
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The Manage Services break down into two key areas: Service Delivery and Service Support:
Service Delivery focuses on the long-term planning and improvement of your IT environment: Here we will:
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- »Leverage our substantial known-error database repository in order to minimise the pain caused by faults in your environment.
- » Make sure that you have the appropriate IT capacity to serve your internal and external clients at all times.
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»Use our extensive disaster recovery planning skills to help mitigate against the negative impact of downtime on your business. .
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Service Support focuses on day-to-day operations and support: Here we will:
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- »Co-ordinate changes to your environment and ensure ongoing stability and security. .
- »Keep your configuration information up to date and provide recommendations to ensure that your IT infrastructure is being used to its full potential.
We can supply Manage Services as a solution to your technology management challenges, or engage in a project to help you build your own capabilities in-house.
