SUPPORT

MAPLE delivers superior break-fix and monitoring support services that help you reduce support costs and risks. We are able to deliver these values because of our:

 

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  • In the Support Service function, we provide you with IT support and assist you to reduce costs. We maintain and monitor your technology environment seamlessly, proficiently, and diligently so that your internal resources is freed up to grow your business.

      • » We have a world-class break-fix business with a unique ability to offer comprehensive Service Level Management, including restoration commitments.
        • » Our excellent monitoring service provides reactive monitoring and proactive health checks.
        »We provide value-added service elements to increase network stability and reduce the likelihood of failures.
        » We reduce costs by providing quality service that is difficult for clients to deliver cost-effectively themselves
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      INSITE: Insite is an on-line, real-time network and IT systems management service. The service can range from basic fault monitoring to extensive predictive analysis and reporting.


      UPTIME: Uptime is a managed service offering that provides total support, troubleshooting and resolution services for mission-critical IT systems 24 x 7 x 365. It is designed to deliver optimal network performance.


      This maintenance service provides rapid response and quick resolution for your IT infrastructure issues. It features 'break-fix' maintenance, asset management, fault resolution audit trails, Service Level Agreements (SLAs), and proactive online monitoring and support.

       

       

       

       

      Let Us Help
      For more information on MAPLE'S Services, please email Services@maple-technologies.com